Position Location: Tualatin Campus
Employment Type: Full-Time Position
Wage/Salary: $10-$12 hourly
NORTHWEST COLLEGE OF HAIR DESIGN ("NWC") IS LOOKING FOR A FULL-TIME RECEPTIONIST THAT IS HIGHLY ORGANIZED, HAS EXCELLENT CUSTOMER SERVICE SKILLS AND IS ENERGETIC FOR ITS TUALATIN, OREGON CAMPUS. SHIFT IS TUESDAY THROUGH SATURDAY.
The qualified candidate will have excellent customer service and retail sales experience/skills as well as experience in managing all front desk operations. The receptionist will promptly greet clients and customers by phone or in person, determines nature of their business, and direct to appropriate destination. The ideal candidate will have a professional appearance and demeanor and the ability to handle multiple tasks at the same time. This position also performs administrative and clerical duties as necessary for the school and directed by the Supervisor and Admissions Manager.
Day-to-Day responsibilities include but are not limited to:
Excellent attendance on a consistent basis.
Greet incoming visitors immediately with a professional attitude. Answer any questions and provide superior customer service.
Application and knowledge of a student salon operations, price menu and calculations for services, and computer data entry.
Collect voicemail messages, return calls and maintain student absentee log and tardiness schedules accordingly.
Answer all phone calls promptly (within 2 rings) with respond with a positive voice and demeanor. Direct caller to appropriate destination and/or voicemail. Record name, time of call, nature of business, person called for, and take messages when necessary.
Respond to inquiries regarding services, admissions, general school information from clients, students, staff and delivery companies.
Handle deliveries and outgoing shipments.
Understand and enforce Company policies and Student processes and procedures.
Maintain Pro Salon software program to coordinate student and client schedules, document and track family services list and student services lists.
Train students to fully function as a receptionist and on front desk procedures as part of the school curriculum. Create a monthly training schedule for students.
Balance and reconcile daily cash and make safe drops over the allotted daily cash drawer amount ($200). Open and close cash drawer and balance throughout the day.
Recommend and suggest inventory products using product knowledge and basic information to increase sales.
Assist School Supervisor with inventory levels utilizing checking in and out procedures.
Generate reports from Pro Salon for upper management on a weekly and monthly basis.
Generate Lead Source Reports from Pro Salon for new clients, clients e-mail lists, weekly sales reports, consolidated closing reports, transactions, discounts, retail sales, paid outs, and service sales on a weekly and monthly basis.
Maintain a high level of organization and cleanliness of front desk, lobby and surrounding area, equipment, front windows, water plants, dusting/wiping and straightening shelves, vacuuming, and empty/pick up trash from lobby and surrounding area.
Assist School Supervisor and Instructors, as time permits, with filing and other administrative duties.
Perform other duties and assume other responsibilities as assigned or as delegated.
High School Diploma or GED and 2+ years of general office type work/experience or equivalent customer service, cashier, multi-line phone answering and intermediate level computer skills.
Excellent communication, presentation and customer service skills, as well as strong organizational and sales experience are required.
NWC offers an excellent comprehensive benefit package.
Northwest College is an Equal Opportunity Employer
Download Employment Application
Back to NWC Careers