Northwest College

Admissions/Receptionist


Position: Admissions/Receptionist
Position Location: Tualatin Campus
Employment Type: Full-Time Position
Wage/Salary: $10-$12 hourly

Job Description:

FULL-TIME RECEPTIONIST/ADMISSIONS

NORTHWEST COLLEGE OF HAIR DESIGN ("NWC") IS LOOKING FOR A FULL-TIME RECEPTIONIST THAT IS HIGHLY ORGANIZED, HAS EXCELLENT CUSTOMER SERVICE SKILLS AND IS ENERGETIC FOR ITS TUALATIN, OREGON CAMPUS. SHIFT IS TUESDAY THROUGH SATURDAY.

The qualified candidate will have excellent customer service and retail sales experience/skills as well as experience in managing all front desk operations. The receptionist will promptly greet clients and customers by phone or in person, determines nature of their business, and direct to appropriate destination. The ideal candidate will have a professional appearance and demeanor and the ability to handle multiple tasks at the same time. This position also performs administrative and clerical duties as necessary for the school and directed by the Supervisor and Admissions Manager.

Day-to-Day responsibilities include but are not limited to:
Excellent attendance on a consistent basis.
Greet incoming visitors immediately with a professional attitude. Answer any questions and provide superior customer service.
Application and knowledge of a student salon operations, price menu and calculations for services, and computer data entry.
Collect voicemail messages, return calls and maintain student absentee log and tardiness schedules accordingly.
Answer all phone calls promptly (within 2 rings) with respond with a positive voice and demeanor. Direct caller to appropriate destination and/or voicemail. Record name, time of call, nature of business, person called for, and take messages when necessary.
Respond to inquiries regarding services, admissions, general school information from clients, students, staff and delivery companies.
Handle deliveries and outgoing shipments.
Understand and enforce Company policies and Student processes and procedures.
Maintain Pro Salon software program to coordinate student and client schedules, document and track family services list and student services lists.
Train students to fully function as a receptionist and on front desk procedures as part of the school curriculum. Create a monthly training schedule for students.
Balance and reconcile daily cash and make safe drops over the allotted daily cash drawer amount ($200). Open and close cash drawer and balance throughout the day.
Recommend and suggest inventory products using product knowledge and basic information to increase sales.
Assist School Supervisor with inventory levels utilizing checking in and out procedures.
Generate reports from Pro Salon for upper management on a weekly and monthly basis.
Generate Lead Source Reports from Pro Salon for new clients, clients e-mail lists, weekly sales reports, consolidated closing reports, transactions, discounts, retail sales, paid outs, and service sales on a weekly and monthly basis.
Maintain a high level of organization and cleanliness of front desk, lobby and surrounding area, equipment, front windows, water plants, dusting/wiping and straightening shelves, vacuuming, and empty/pick up trash from lobby and surrounding area.
Assist School Supervisor and Instructors, as time permits, with filing and other administrative duties.
Perform other duties and assume other responsibilities as assigned or as delegated.

EDUCATION
High School Diploma or GED and 2+ years of general office type work/experience or equivalent customer service, cashier, multi-line phone answering and intermediate level computer skills.

Excellent communication, presentation and customer service skills, as well as strong organizational and sales experience are required.

NWC offers an excellent comprehensive benefit package.
Northwest College is an Equal Opportunity Employer
 

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Travis Henry, @bigTtheBarber, Class of 2011

I entered Beauty School not sure what to expect and with no prior cutting/barbering experience. I did research on a few local Beauty Schools and went with what felt right for my family and the locations that worked for me. The campuses were beautiful, the staff was awesome, and there was a variety of different students. Beauty school is what you make of it. It's the school's responsibility to teach you the rules, help you achieve greatness, and give you the tools you need to succeed in this profession. Northwest College did that for me. This business is 75% Passion and 25% skills, NW College can get you those skills if your willing to do your part. I graduated in March of 2011; I'm now a Certified Educator for Eufora International, Owner of Chop Shop Hair Studio, Co-Owner of  Doo or Dye Salon, President of the North West Barbers Alliance, and Business Partners with Shave Envy. You can achieve anything you want with the right training, support, and a passion.” - Travis Henry, Class of 2011

Jessica Koch, Class of 2014

I was very scared going back to school after nearly 20 years, but attending NW College in Tualatin made it an easy transition. I had no idea what to expect from beauty school or if I was making the right career move, but in no time at all I knew NW College was the right decision for me. I had amazing instructors that were encouraging and pushed me to trust in myself and my creative abilities. I graduated on November 22, 2014 and because of the great academics of NW College passed my state boards and became licensed on November 26, 2014. I had interviewed with several salons leading up to my graduation and started working immediately as an independent contractor on December 2, 2014.. Attending NW College was the best decision of my life, I’ve never been happier going to work each day. I LOVE my career choice as a licensed Cosmetologist.” - Jessica Koch, Class of 2014

Licensed & Accredited

Accreditation by a nationally recognized agency provides assurance that a school is established and recognized as a quality institution, has adequate facilities and equipment, maintains recognized and approved courses of study, and employs competent, qualified faculty. Northwest College is accredited by NACCAS (National Accrediting Commission of Career Arts & Sciences) and is licensed by HECC (Higher Education Coordinating Commission). Northwest College is a 2014 Modern Salon Excellence in Education Cosmetology School.

 

Modern Salon Excellence in Education, NACCAS, AACS, Oregon Department of Education